03-02-2013 11:24 PM
I just checked the links and they are working for me, using IE9. They should work using Firefox too ,may have been a temporary glitch. If trying at a later time still doesnt work try clearing temp files and cookies.
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03-04-2013 10:27 AM
I hope that HP is saving more money by hiring out of country tech helpers than it is losing by alienating it's customers. If not then I don't see much hope for HP in the future.
03-26-2013 03:28 PM
You will not be able to use F11 to go to the Recovery partition and recover your system because updating your Win 7 system to Win 8 disabled F11. Did you create Recovery Media before the update?
Great guide Cheryl!
Here is another related HP article that helps make sense of all the various software recovery tools in Windows 8:
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
04-17-2013 05:07 AM - edited 04-17-2013 05:09 AM
I am trying to restore my computer to its factory settings and the only option it gives me is to use recovery disc that I do not have and my drive does not work. How would I go about doing this
my computer is a hp touchsmart 300-1003
04-17-2013 10:00 AM
I see that you are having a problem with running a recovery on your HP computer. You will need to order the recovery discs from HP.
Here is a link to the HP website where you can order the discs.
Let me know if you have questions.
05-15-2013 07:29 PM
I am an HP employee but not speaking on behalf of HP
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