11-05-2013 03:15 PM
I have just bought new HP pc and thought I would test to see if I could recover if I had a failure.
I made a repair disk to DVD and a recover disk onto a usb (around12gb)
I powered off and swopped cables onto a new hard disk, altered the boot to my usb and followed to recover to new hard disk. Once the recovery manager opens it gives option to system recover but it is greyed out and the only option is to click finish where it re boots? The usb looks ok and it only gave me the option to create it once, the hard disk looks ok Ive also tried another one with same result. The hard disk is only 74gb but would thought this would be ok?
Any help thank you
11-08-2013 01:35 PM - last edited on 04-20-2016 10:14 AM by OscarFuentes
I understand you are not able to boot from a USB. What happens when you try and boot from just the Recovery Manager?
You might be able to pick up the things on USB after that.
Here is a document on different things to do.
Hope it helps.
I work on behalf of HP
11-09-2013 05:00 AM
Apologies it must be how I wrote my problem. I can boot onto USB it has a green light on it and it flashes when reading and booting. When I follow the software to recovery manager the options are just greyed out and I have no option to do anything other than re boot.
My idea was to know that I would be safe if I lost my hard drive so I have booted from USB and DVD and both dont work.
I have also noted now that when I open HP Support Assistant that it no longer shows up my product name serial at the bottom any more, and if I click My Computer Access online resources for your PC this no longer takes me to the model page?
Not sure on how to boot from just the recovery manager?
I have loaded the recovery manager from within windows and it asks for User account control, I click yes and then nothing more happens the recovery manager doesnt load.
It looks like I may have to do an image backup and use this if I ever need to. I didnt particularly want to do this as it takes up 250gb
11-09-2013 07:43 AM
Just want to make sure I understand correctly, this is the scenario:
- you created the Recovery USB using Recovery Manager
- You changed the original hard disk to another hard disk that does not have the same capacity as the original hard disk...
Can you please confirm? Also, can you please let me know what is the size of the original HD and the new HD?
11-09-2013 04:07 PM
Yes I created recovery USB which shows 17.1gb free of 28.9 so its filled about 11.9gb it seems to be ok it had no errors when created and has Boot folder efi and sources folder with 3 files in root bootmgr bootmgr.efi and reagent.txt.
I wanted to see if I could recover if my hard disk failed and so swopped the WD 1tb for a Wd raptor 74gb
11-10-2013 03:20 AM
I just found out you can only recover to a drive that is the same size or larger than the one the system image was created from. Think this will be my problem with the recovery too.
11-11-2013 11:50 AM
12-21-2013 12:37 PM
I recently purchased an HP Envy H8-1534. I want to create a set of recovery discs using the HP Recovery Disc Creator. After receiving the computer I replaced the OEM DVD-RW drive with a BD/DVD-RW drive (which works just fine otherwise). When I go to create the discs the HP software tells me my system doen't have a burning drive present (I actually have a second BD-RE drive as well). Is there a way to convince to software my system has a burner in it? Thank you.
12-21-2013 12:48 PM - edited 12-21-2013 12:59 PM
Recheck the SATA data cables and power cables going to both optical drives.
With Windows 8 you can use the built in troubleshooter and see what it detects and corrects. At the Start screen type in Troubleshooting then select troubleshooting and next hardware.
This posted HP article for your PC may also be helpful.
Review this posted article for optical drives issues. A lot of the tips are for operating systems other than Windows 8.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-6500u,6GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems