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‎12-07-2016 12:54 AM

HP Recommended
Product: pavillion 500-214
Operating System: Microsoft Windows 8.1 (64-bit)

I had to restore my computer to factory state as shipped after computer crash and unable to restore using backup files

and I was taken back to wondows 8.1 how do I get back to Windows 10? I updated to that almost 2 years ago during free upgrade. Do I have to buy it now to reinstall or what do I do?
Any help is appreciated

thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2016 04:48 AM

HP Recommended

The Windows 10 OS can be reinstalled without purchase by making a install media from M$ Media Creation Tool.  Scroll down to the "Download tool now".  Once you have the media in hand, just reinstall Windows 10 and it will be activated.


I'm not an HP employee.
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View solution in original post

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2 REPLIES 2

‎12-07-2016 04:48 AM

HP Recommended

The Windows 10 OS can be reinstalled without purchase by making a install media from M$ Media Creation Tool.  Scroll down to the "Download tool now".  Once you have the media in hand, just reinstall Windows 10 and it will be activated.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎12-07-2016 05:16 AM

HP Recommended

Thank you for the help you solved my problem I appreciate it.

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