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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 08:52 AM

HP Recommended
Product: Envy23

System  -  Failed  -  Q0E3MT-7K08KD-GXPSL1-608F03  -  4/19/2017 This is the code I am receiving. I have had no luck finding out what is wrong. If it is a bad hard drive I am pretty upset. I have never ever had to replace a hard drive and that fact that HP will charge me to speak to support since my warranty has expired! Pretty sad. Plus when I diagnosed it on my computer it doesn't say hey your hard drive is dying you need to replace it. Plus my crystal disk program is saying its good. I am so confused about what is going on with this desktop. Its only 2 years old!

2 REPLIES 2

‎04-19-2017 03:07 PM

HP Recommended

Can you remove the disk-drive from your computer, and connect it as a "slave" disk-drive in some other computer.

 

Then, Google-search for "download free SPECCY".

Download/install/run SPECCY, expand the "Storage" section, and expand the section for that "slave" disk-drive, and check the S.M.A.R.T. monitoring.  If everything is "good", then that "slave" disk-drive is good, and your problem is "elsewhere".

 

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‎04-19-2017 03:09 PM

HP Recommended

 

If that other computer (temporarily connected to that "slave" disk-drive) is an HP computer that is still under warranty, and you get the same failure-code, will HP charge you to talk to them?

 

 

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