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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2015 07:18 PM

HP Recommended
Product: HP Pavilion p7-1270t
Operating System: Microsoft Windows 7 (64-bit)

I recently began having an issue with my HP Pavilion p7-1270t desktop in which I could no longer print, although I show my printer connected. I found an error on my devices and printers for an unknown device type for my Universal Serial Bus controller at location Port_#0001.Hub_#0004.  I follow some advice on another forum to unplug my PC for a few minutes, which temporarily cleared the issue, but it has reared its head again.  My OS is Windows 7 Pro 64 bit.  Any suggestions?

 

Thanks

2 REPLIES 2

‎04-28-2015 09:02 AM - edited ‎04-28-2015 09:03 AM

HP Recommended



Hi @dug61 ,


Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion p7-1270t CTO Desktop and issues with the Printer. I would uninstall the printer software, restart the Desktop. Then reinstall the software. This should give the Desktop a new and fresh look at the printer.

 

Please note remove any and all USB devices (not the keyboard and mouse). Disconnect all non-essential devices, as these could cause some issues.

 

You could consult the Printer manufacturer.

 

Thanks.

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‎04-28-2015 10:16 AM

HP Recommended

Thank you for the reply Mrstenter. My problem has been resolved, at least temporarily, after a second attempt at having Windows troubleshooter take a shot at the issue.  I am still keeping an eye out to see if the issue reoccurrs, and if it does I will try the recommended approach.

 

Thanks again!

 

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