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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 3 (94 Views)

Virus Alert

Operating System: Microsoft Windows 10 (64-bit)

I received a notice from HP that a software update was available (PC Bios Update ROM Family SSID 81B7), which I attempted to install on my desktop computer.  I received an elert from my virus software that the downloaded software contained a virus (Sonar.Heristic.158) and recommended I terminate the download.  Is anyone else having this problem?

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Intern
Posts: 7
Member Since: ‎07-10-2015
Message 2 of 3 (61 Views)

Re: Virus Alert

Do you know the number of the update?  It should be something like 'SP77777.exe'.

I am an HP employee
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Professor
Posts: 2,506
Member Since: ‎12-04-2012
Message 3 of 3 (49 Views)

Re: Virus Alert

>  Is anyone else having this problem?

 

Let the download complete.

 

Note that your anti-virus called it a "heuristic". 

That's a generic term for "it may smell like a virus, but we're not sure, just yet".

 

Access:  www.VirusTotal.com

 

Select the downloaded file, and "submit" it.

 

Over 50 different anti-virus programs will scan the file, and give you a summary of which ones detect it, and which do not.

 

You could be getting a "false positive" result from your anti-virus program.

Force your anti-virus program to update, and get it to re-scan the file.

Maybe, the updated virus-definitions will _not_ produce the "false-positive" result.

 

 

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