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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2017 11:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I received a notice from HP that a software update was available (PC Bios Update ROM Family SSID 81B7), which I attempted to install on my desktop computer.  I received an elert from my virus software that the downloaded software contained a virus (Sonar.Heristic.158) and recommended I terminate the download.  Is anyone else having this problem?

2 REPLIES 2

‎03-20-2017 02:06 PM

HP Recommended

Do you know the number of the update?  It should be something like 'SP77777.exe'.

I am an HP employee
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‎03-20-2017 06:10 PM

HP Recommended

>  Is anyone else having this problem?

 

Let the download complete.

 

Note that your anti-virus called it a "heuristic". 

That's a generic term for "it may smell like a virus, but we're not sure, just yet".

 

Access:  www.VirusTotal.com

 

Select the downloaded file, and "submit" it.

 

Over 50 different anti-virus programs will scan the file, and give you a summary of which ones detect it, and which do not.

 

You could be getting a "false positive" result from your anti-virus program.

Force your anti-virus program to update, and get it to re-scan the file.

Maybe, the updated virus-definitions will _not_ produce the "false-positive" result.

 

 

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