04-20-2017 05:29 PM
When signing in screen says preparing windows. Then a box opens and says unable to open account. Sign out and try again or hit dismiss, non of your work will be saved if you hit dismis. What can I do to get windows to open? I cant find bookmarks, documents or pictures either
04-21-2017 05:20 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the signing in screen doesn't work and you are unable to log into your windows,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Could you send a screenshot of the error message to understand your concern?
Did you look for HP articles that offer solutions to resolve your issue?
If you haven't, here's a link that should help: Click here
Also, if you are unable to change or reset the password on your PC: Click here for step by step instructions.
Keep me posted,
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