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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2017 05:04 PM

HP Recommended
Product: Pavillion Envy 800 series
Operating System: Microsoft Windows 10 (64-bit)

I am having issues with my window updates.  The updates will configure and move to "working on updates" once it reached the triggers for  PC restarts it seems to get stuck.  I end up with a black screen and the spinning circle indicating that the system is working but it doesn't seem to resolve itself even after leaving the PC for 4-5 hours.  I then need to complete a hard restart to get the system to work again which then resets to a prior restoration point and the issue  starts all over again.  Any suggestions would be great on how to get these updates to take on my PC.

1 REPLY 1

‎02-19-2017 08:46 AM

HP Recommended

@Wick1

 

Hello;

Allow me to welcome you to the HP forums!

 

Try using the Windows Update Troubleshooter from MS to see if that helps:  https://support.microsoft.com/en-in/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-upda...

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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