09-11-2012 04:50 PM
Good evening. I bought a new HP desktop from Hhgregg about a year ago. A couple of months in I got a message, located on the lower right of my desktop wallpaper, saying: Windows 7 Build 7601 This copy of windows is not genuine
In addition, my computer was having a host of other problems so I talked to HP support (talked so long I might as well connected to my cousin in the Philippines!) and ended up having to back up my files in order to completely restart my computer because of regestry problems (sorry for the incompetance; not too good with computer jargon). My computer was back to normal but now it is saying, again, that my copy of Windows 7 is not genuine. Can anyone give me a solution? What will happen if I just ignore it? Hhgregg never gave me a copy of the Windows 7 (64-bit) installation disc either. Answers appreciated, thanks!
09-11-2012 08:40 PM - edited 10-01-2012 07:21 PM
If your HP installed Windows is showing "non-genuine", it is likely that some Windows files have been tempered with or corrupted, the computer's BIOS has been tempered with or corrupted, or a system partition has been modified or removed. All big name computer makers use a special "OEM" product key, a special "OEM" certicificate, and a portion of the BIOS referred to as "DMI", to pre-activate your computer. The key on the COA sticker isn't meant to be used for activation.
If you ignore the "Windows is not genuine" warning, nothing troubling will happen. You have about 30 days before it goes into "reduced functionality" mode. Typically, you will get various nag screens, a black desktop, and the inability to receive many Windows updates.
HP and almost all other computer manufacturers, and retailers do not include a copy of any Window installation disc with the computer. Instead, you are required to use an included program to create a set of "Recovery Discs" that includes the installed OS as well as most other installed software and drivers. Please run the "HP Recovery Manager" or the like, at this time to create your set of "HP Recovery Discs".
Please recovery your computer again and immediately check to see if Windows is activated and genuine or not. If it is not, it is likely that the BIOS is corrupt. If it is, something you are doing or installing is causing the problem. Please post back with details after reinstalling the OS. Also, providing the model name and/or product number of the HP computer in question will aid us in assisting you with your issue.
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HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
09-11-2012 09:31 PM - edited 09-11-2012 09:36 PM
Find your MS COA label attached to side or back of PC. It has your Windows 7 product key(license). Try the product key with the Change Product Key link at the bottom of the System Properties page.
If you need help finding System Properties page, go to Control Panel.At top right change "View by" from category to 'Small icons'. Now you will see 'System' icon.Click to open Ssytem properties page.
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06-24-2015 03:37 PM
I have owned two HP 200-5020's for about 4 years and I had to restore my wife’s computer from a factory default install and now it states “This copy of Windows is not genuine”. I have read many posts of the HP site that state Microsoft will correct the issue to just call Microsoft customer service. I did just that and they remoted into the computer and said there is nothing they can do that HP has locked the registration code and informed me that I have to call HP technical support. I have tried call the support number listed on the website and all you get is a IVR that gives business customer another number to call and directs consumers to go to the website.
I can only assume that offering this kind of technical support that HP is getting out of the consumer computer business. I buy new computers about every 5 years and I will not even consider buy a computer from a computer that locks me out of my own computer and then provided no clear path to resolve the issue. I hope to receive a reply to this post. If not I will uses this same text to file a complaint with the Consumer Financial Protection Bureau for fraud. If anyone at HP is interest in assisting with this issue I have a Microsoft case number and I registered the computer with HP the day I purchased from BestBuy.