Windows recovery

[Momsen]

Hi forum, i cant open my computer, then i tryed to installe my image with the 4 DVDs that i made, but i failed at disc 1#4. I have windows 7pro and i like to get it back, can i get a new CD or an USB with an new windows 7 pro, and how do i order it? Thanking you in adwance and good weekend. Søren

[Momsen · Accepted solution]

Its Windows7 pro

[Momsen]

Hi forum, i cant open my computer, then i tryed to installe my image with the 4 DVDs that i made, but i failed at disc 1#4. I have windows 7pro and i like to get it back, can i get a new CD or an USB with an new windows 7 pro, and how do i order it? Thanking you in adwance and good weekend br. Søren

[IT_WinSec]

Hello,

Welcome to the HP Support forum.

Re. your recovery problem, you can purchase HP recovery media from HP or from 3rd parties (e.g. partners)

I can give you concrete link/instructions if you provide me your full HP product model

Option 1) You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

Once you get the recovery media, here are instructions (video is just an example) >  how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

Can you perform also a hardware diagnostics to ensure your PC does not have problems with RAM or HDD ?

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

Let me know how it goes.