not genuine windows error message

[frank6083]

Just got this computer.  It says it's not a genuine Windows 7 version.  It's supposed to be a Windows 8 installed anyway.  How do I get it back to the original version so I can get rid of the glitches.  I don't have a recovery disc.

[WAWood · Accepted solution]

frank6083

Hello;

Allow me to welcome you to the HP forums!

You're correct in that model PC did not come with Win7 preinstalled.

However, it did come with either Win8.1 or Win8 preinstalled.

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. 

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck