Question
Reply
 
Intern
Posts: 4
Member Since: ‎12-03-2011
Message 1 of 198 (219,813 Views)
Accepted Solution

"HPSF.exe has stopped working. This application has encountered a serious problem and must close."

[ Edited ]

I'm getting the above error message on a one month old HP Pavilion Desktop ( p6813w )  running Win7.

I see there are updates, but when I click on the HP Support Assistant w/ 'Recommended actions needed'...

it tells me HPSF.exe has stopped working and that I need to click 'okay' to automatically restart the application.

 

I click 'okay' and the window closes and does not restart.

 

ALSO: it's now saying, "HP Support Assistant can only be run by one user at a time.

Please switch to the user who is currently using HP Support Assistant. Etc"

 

Whatever in the world can that mean? Smiley Sad 

 

Thanks for any up to date solutions or help you can provide.

Accepted Solution

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Go to Control Panel, Programs & Features.Select HP Support Assistant and uninstall it. Restart your machine after removing it.

Next download the latest version for your machine from the link:

 

http://h71036.www7.hp.com/hho/us/en/pclc/articles/hp-support-assistant.html?jumpid=ex_r602_go/hpsupportassistant

View solution in context
Dean
Posts: 6,896
Member Since: ‎09-28-2010
Message 2 of 198 (219,774 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Fungud,

 

It's part of HP Total Care/HP Advisor. You can re-install:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-78274-1

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

Loaner: Envy Omen Windows 10 Home 64 4th Gen Intel(R) Core(TM) i7-4720HQ + NVIDIA GeForce GTX 960M 2GB Discrete Graphics (8GB memory) 128GB SSD
Loaner: HP ENVY 8 5002 Tablet
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus P8Z87D, I7-4770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 500GB HD SSD, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
Intern
Posts: 4
Member Since: ‎12-03-2011
Message 3 of 198 (219,770 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

[ Edited ]

Hmmm, it's part of TotalCare ... to have 'serious problems'  that force a shut down of the service? And not be able to install updates? On a month old system??  Okay, whatever. I can cope with a little weirdness. No big deal.

 

But, the link you posted says it's for 'notebook/laptop models', mine is a desktop,

...should I go ahead and click on the download button? 

 

Hello, anyone home?

 

Can I just uninstall HP Support Assistance altogether?

 

 

 

 


 


Student
Posts: 1
Member Since: ‎12-21-2011
Message 4 of 198 (219,581 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must


Fungud wrote:

I'm getting the above error message on a one month old HP Pavilion Desktop ( p6813w )  running Win7.

I see there are updates, but when I click on the HP Support Assistant w/ 'Recommended actions needed'...

it tells me HPSF.exe has stopped working and that I need to click 'okay' to automatically restart the application.

 

I click 'okay' and the window closes and does not restart.

 

ALSO: it's now saying, "HP Support Assistant can only be run by one user at a time.

Please switch to the user who is currently using HP Support Assistant. Etc"

 

Whatever in the world can that mean? Smiley Sad 

 

Thanks for any up to date solutions or help you can provide.


 

Tutor
Posts: 3
Member Since: ‎12-22-2011
Message 5 of 198 (219,553 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

HI i HAVE THE SAME PROBLEM.

Provost
Posts: 32,840
Member Since: ‎11-12-2008
Message 6 of 198 (219,543 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Go to Control Panel, Programs & Features.Select HP Support Assistant and uninstall it. Restart your machine after removing it.

Next download the latest version for your machine from the link:

 

http://h71036.www7.hp.com/hho/us/en/pclc/articles/hp-support-assistant.html?jumpid=ex_r602_go/hpsupp...


**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******

Tutor
Posts: 3
Member Since: ‎12-22-2011
Message 7 of 198 (219,528 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

THANKYOU
Top Student
Posts: 1
Member Since: ‎03-30-2012
Message 8 of 198 (218,140 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Thank you so much!  Simply reloading it wouldn't work, but when I uninstalled it first and then reloaded it as you said, it took care of the problem.  I was about to junk the computer.  Now, since I got that issue fixed, I was able to do a "tune up" and fix the computer.  THANK YOU  and yes, I clicked the star!

Highlighted
Tutor
Posts: 10
Member Since: ‎01-19-2012
Message 9 of 198 (218,024 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

Re. HPSF.exe has stopped working .This application encountered a serious problem..ty

Top Student
Posts: 1
Member Since: ‎05-01-2012
Message 10 of 198 (217,513 Views)

Re: "HPSF.exe has stopped working. This application has encountered a serious problem and must

i am having the same problem . please  tell me what to do.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation