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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 09:22 PM

HP Recommended
Product: g5470sc
Operating System: Microsoft Windows 10 (64-bit)

hi there,

when i try to reset my computer to the factory settings using the system recovery discs i get error message (0xe0ef000e).

any ideas on how to resolve this issue?

regards

philip

1 REPLY 1

‎02-18-2017 03:04 PM

HP Recommended

@Fimf,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP Pavilion G5470sc Desktop PC wherein you get an error message 0xe0ef000e while restoring the computer to factory setting.

 

This issue could occur if there is hard drive failure.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link to run a hard drive test on the unit: Testing for Hardware Failures (Windows 10, 😎

 

Depending upon the results, you need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.
 

Rainbow23 - HP Support.
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