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Posts: 1
Member Since: ‎10-31-2013
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windows 8.1 fails to install

[ Edited ]

Windows 8.1 Pro fails to install. It shows a black screen and is not responsive to mouse or keyboard.

Product name: 23-d060qd

Product number: C1A83AV#ABA

Serial number: {personal info removed}

Windows 8 Pro 64-bit


Event Viewer Show:

Log Name:      Microsoft-Windows-Dhcp-Client/Admin
Source:        Microsoft-Windows-Dhcp-Client
Date:          10/31/2013 5:18:41 PM
Event ID:      1001
Task Category: Address Configuration State Event
Level:         Error
Keywords:      (1)
User:          LOCAL SERVICE
Computer:      Hildegard-HP
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x1617319515CD.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Event Xml:
<Event xmlns="">
    <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
    <TimeCreated SystemTime="2013-10-31T21:18:41.002128900Z" />
    <Correlation />
    <Execution ProcessID="972" ThreadID="1460" />
    <Security UserID="S-1-5-19" />
    <Data Name="HWLength">6</Data>
    <Data Name="HWAddress">1617319515CD</Data>
    <Data Name="StatusCode">121</Data>


TeamViewer can see ther black screen upon login, so I know Internet connection is present.


Please advise.

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