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‎04-14-2017 10:18 AM

HP Recommended
Product: Envy 20-d034 Touchsmart
Operating System: Microsoft Windows 8 (64-bit)

I did a clean boot on Windows 8.1, which reverted to Windows 8, which came with the computer when
bought.

When using Windows Update, it states that there are no updates for this computer.

When going to Microsoft & downloading the 8.1 update, when trying to install a pop-up says that this
update is not for this computer.

When trying to download the Windows Update Troubleshooter, an error occurs.

Any thoughts or ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2017 04:55 PM

HP Recommended

Solved!

 

Found out missing KB 2917499.

Installed and now updates are installing.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-14-2017 04:55 PM

HP Recommended

Solved!

 

Found out missing KB 2917499.

Installed and now updates are installing.

Was this reply helpful? Yes No
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