Big issue with HP and getting a OEM disk shipped. [ Edited ]

[Wayne1987]

Order number:
[Personal Information Removed]

  Entry date / time:
03/03/2012  00:07am PT

 Model number:
B3C15AV , DVD - WIN 7 64B 12NA1MRW601 SP1 RECOVERY

[Personal Information Removed]

Order type:SOFTWARE FULFILLMENT, 2 DAY SHIP

Failure : SOFTWARE FULFILLMENT SERVICE

Warranty status:
in warranty

Service charge:
$0.00

Payment method:
not applicable

Repaired product shipment
(to you)

Scheduled Ship Date:
not yet shipped

Defective Unit Receive Date:
not yet received

Shipping Method:
FED-EX SECOND DAY

Track your shipment:

Current status

Canceled

Your service order has been canceled. For further information, please call us at the customer service phone number listed in the Contact HP section.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

PLEASE HELP ME

Zip Code: 66713

State: KS

City: Baxter Springs

[Personal Information Removed]

PC DESKTOP PRODUCT NUMBER: qw691aa#aba

PC DESKTOP MODEL NUMBER: p7-1210

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I never got a new order number just a big bag of nothing, I really need this because when my wifi card went out and I couldn't enable the Internet.  Windows 7, gave me a FEW HINTS, it said the issue could be sloved by doing a factory restore and I didn't know at the time.  The wifi card was bad and I formatted the whole hard drive, its very sad, I've been forced to use Windows 8 beta and it sucks because none of my video card drivers are supported and I cant do anything but the Internet.  I really, really need that OEM Windows 7 64-bit SP1 OS Restore Dvd.  I've tried everything to get this disk, can you guys please ship me this disk, please...

[Big_Dave]

Hi Wayne,

You can order HP Recovery disks. HP Recovery Disks.

I'll ask a moderator to assist you with your issue.

[Wayne1987]

I need HP to send me a OEM Windows 7 64bit SP1 recovery dvd please, my computer is still under warrany so it should be free.  My last order was messed up and would just like to re-do it. 

Thank you.

[Big_Dave]

Hi,

The HP Recovery Disks are not free.  You can burn a set after your PC arrives.

[Wayne1987]

http://h10025.www1.hp.com/ewfrf/wc/weResults

[Wayne1987]

U'mm yeah they're when you're under Factory Warranty, did you see my first post ?  It said it was covered but something went wrong, I'm not sure what went wrong. But it will be free, if hp gets it for me.

[Wayne1987]

[Personal Information Removed]< This was my order that got messed up, and it was going to be free !

[Big_Dave]

Hi,

This is a user forum so don't expect HP to be officially responding to posts.

[Wayne1987]

Okay dude, I'm just trying to get my order back on track, I'm sure they will do something for me.

[Big_Dave]

Hi Wayne,

Windows7 download from My Digital Life Site via DigitalRiver.  You can use your OEM license key on the side or bottom of your PC and see if Windows 7 will activate.  If Windows doesn't fully activate then you can get 30 days out of the trial privilege.

The other HP drivers can be found here.