HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Installing (168 Views)
Reply
Reply
Topic Options
madam Tutor
Tutor
madam
Posts: 28
Registered: ‎09-07-2011
Message 21 of 33 (215 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:14 PM

 haven't heard from anyone for a while am i still connected ?

hp photosmart c4780
0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
Holly_J
Posts: 141
Registered: ‎05-27-2010
Message 22 of 33 (211 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:16 PM

Yes, you are.

 

I'm checking to see if anyone has other suggestions.

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the white Kudos star to the left if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
Reply
Please use plain text.
 
Teacher Teacher
Teacher
BharathKumarK
Posts: 129
Registered: ‎01-10-2011
Message 23 of 33 (183 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:29 PM

Hi Madam,

 

Thank you for posting the issue.

 

If you have the printer connected to the computer via USB cable, please follow the steps given below:

1. Click on Start and in start search type devmgmt.msc and press ENTER.

2. In the Device Manger, you will find the entries with the name of the printer. Please check if there is any exclamation mark or a caution mark on that. If you find any entry with the exclamation or a caution mark, please right click on it and click on update driver.

3. Then click on browse and browse to the CD drive in which you have the driver CD inserted and click on OK.

4. You will have to this for all the entries with the name of the printer that has an Exclamation mark.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Reply
Please use plain text.
 
madam Tutor
Tutor
madam
Posts: 28
Registered: ‎09-07-2011
Message 24 of 33 (178 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:38 PM

ITS THERE BUT SAYS CAN NOT FIND DRIVERS WHEN I TRY TO UPDATE

hp photosmart c4780
0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
BharathKumarK
Posts: 129
Registered: ‎01-10-2011
Message 25 of 33 (175 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:44 PM

Hi,

 

Thank you for your reply,

 

When you clicked on update driver did you select "Browse my computer for Driver Software" and then clicked on the brose foledr and seelcted the driver or  the folder in which you have the printer drivers CD inserted.

 

 

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Reply
Please use plain text.
 
madam Tutor
Tutor
madam
Posts: 28
Registered: ‎09-07-2011
Message 26 of 33 (171 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 12:57 PM

Ok that worked they have been updated should i try reinstalling it now ?

hp photosmart c4780
0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
BharathKumarK
Posts: 129
Registered: ‎01-10-2011
Message 27 of 33 (168 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 01:01 PM

Hi,

 

Thank you for your reply.

 

Now you have the drivers installed. You can now start reinstalling. During the process of the installation, when you get the connection type, please select USB and the select the check box "will connect the device later" and continue with the installation. That will install the software. Once the software is installed, please restart the computer and you should be able to print and scan.

 

 

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Reply
Please use plain text.
 
madam Tutor
Tutor
madam
Posts: 28
Registered: ‎09-07-2011
Message 28 of 33 (161 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 01:17 PM

Not working still giving error

hp photosmart c4780
0
Reply
0
Please use plain text.
 
madam Tutor
Tutor
madam
Posts: 28
Registered: ‎09-07-2011
Message 29 of 33 (156 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 01:32 PM

I restarted my computer and when it started back up the printer still was not working i went to printers and  it showed that i needed fixed went and did the fixs it is now up and workink fine THANK YOU!

hp photosmart c4780
0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
Holly_J
Posts: 141
Registered: ‎05-27-2010
Message 30 of 33 (151 Views)
Report Inappropriate Content

Re: Installing

‎09-21-2011 01:40 PM

I am SO glad to hear that! Thanks for your patience, madam. And thank you very much,  BharathKumarK!!

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the white Kudos star to the left if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
Reply
Please use plain text.