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Can't install programs in my HP Pavillion (628 Views)
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madam Tutor
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madam
Posts: 28
Registered: ‎09-07-2011
Message 1 of 33 (628 Views)
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Can't install programs in my HP Pavillion

[ Edited ]

‎09-21-2011 09:09 AM - last edited on ‎10-21-2011 07:32 AM by Intern Intern

Can not get prpgrams to install. I have a HP Pavillion  desktop computer can not install or download my printer HP Photosmart C4780.Also will not install photoshop 22 . Tried in so many ways. Ihave Widows 7 64- bit . Printer worked till I reset back to factery settings.

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Teacher Teacher
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Holly_J
Posts: 171
Registered: ‎05-27-2010
Message 2 of 33 (616 Views)
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Re: Installing

‎09-21-2011 09:22 AM

Does the account you log into Windows with have administrator privileges on the PC?

Are you getting a specific error message?

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madam Tutor
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madam
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Re: Installing

‎09-21-2011 09:26 AM

 

Spoiler
 

 

 

yes to all i have photo s of the installing

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Teacher Teacher
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Holly_J
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Message 4 of 33 (608 Views)
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Re: Installing

‎09-21-2011 09:29 AM

Could you share the screenshot or error message here?

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madam Tutor
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madam
Posts: 28
Registered: ‎09-07-2011
Message 5 of 33 (607 Views)
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Re: Installing

‎09-21-2011 09:31 AM

dont know how to do that.

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Teacher Teacher
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Holly_J
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Message 6 of 33 (604 Views)
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Re: Installing

‎09-21-2011 09:33 AM

When you reply, type the error message here. If you have a screenshot, save it to a .jpg file, then, in your reply, click the tree icon ("Insert/edit image") and upload it here.

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Although I am an HP employee, I am speaking for myself and not for HP.

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madam Tutor
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madam
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Message 7 of 33 (595 Views)
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Re: Installing

‎09-21-2011 09:48 AM

sorry can not send says it is to big

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Holly_J
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Message 8 of 33 (595 Views)
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Re: Installing

‎09-21-2011 09:51 AM

Paste it into Paint (Start > All Programs > Accessories > Paint), crop it to just the error message, save that as a .jpg file, and try again.

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Although I am an HP employee, I am speaking for myself and not for HP.

Please click the white Kudos star to the left if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
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madam Tutor
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madam
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Message 9 of 33 (590 Views)
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Re: Installing

‎09-21-2011 10:11 AM

Untitled2.jpg

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madam Tutor
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madam
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Message 10 of 33 (569 Views)
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Re: Installing

‎09-21-2011 10:26 AM

not sure if you  are still there . Should I wait ? Or can I go about and do smothing till later.

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