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Desktop Stuck at the HP logo screen (1584 Views)
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Ephe Student
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Ephe
Posts: 1
Registered: ‎04-26-2012
Message 1 of 2 (1,584 Views)
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Desktop Stuck at the HP logo screen

‎04-26-2012 12:19 AM

My computer is a little over 2 years old now, and this problem just began this morning. I am running windows 7, but not sure if that matters at the point I'm at because the windows screen doesn't even display. There have been no modifications or updates to the system in a few weeks or so. Last night I shut the computer down, I woke up this morning to turn it on and it was stuck. The screen stayed at the HP logo screen and displayed options, but none of them worked. Is this a problem that is fixable?

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Intern Intern
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SR_T
Posts: 42
Registered: ‎02-08-2011
Message 2 of 2 (1,574 Views)
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Re: Desktop Stuck at the HP logo screen

‎04-26-2012 07:08 AM

You can follow this document to fix your issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01884928&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***
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