Failed HP Update Running on Vista (64-bit) Solved

[MWilkerson]

My Vista computer has had its HP Update failing from the day I got it.  Finally I determined what was running, set the Privilege Level to run as administrator, and it works fine now.

Here are the steps:

Locate the program (it was "C:\Program Files (x86)\HP\HP Software Update\HPWUCli.exe" for me).

Right-click on it, and select Properties.

Click the Compatibility tab.

Check the box under Privilege Level called "Run this program as an administrator".

It works fine for me after that.

[dlbale]

Thank you!  This problem has been bugging me too.  This solution solved the problem.

[rplett]

Thank you.  That has been aggravating me since i bought this computer.  What was even more aggravating is that I left feedback on HPUpdate every time it failed and received no contact from HP at all.  Why don't they set it up with the proper privileges when they install it?

[marcapitman]

Thank you! 

I too am amazed that HP would sell a computer that doesn't allow it's own security program to run. 

And worse, that they don't respond to the many feedback messages I left!!

Thanks for this answer! 

[PDADoc]

I'm glad I found this, I've just purchased a new laptop with Vista Home Premium and HP Update won't work at all; it keeps freezing my machine and I have to force shutdown to get it back.

One small problem: when I get to that particular program's properties, the option I would need to change is greyed out, even though I'm an administrator.

Any ideas as to why that might be?

Any help is appreciated!

[MattAndKolleen]

It could be several things.  I found the following online that you might try:

Welcome to the Vistax64.com forum.

Step 5 in this tutorial will show you how to check (enable) the "Run as Administrator" option in the Compatibility options.

Compatibility Mode List of Programs (http://www.vistax64.com/tutorials/63998-compatibility-mode-list-programs.html)


If you do not want UAC on and not have these problems with it off, then see:

User Account Control (UAC) - Elevate Privilege Level (http://www.vistax64.com/tutorials/80938-user-account-control-uac-elevate-privilege-level.html)

and

Administrator Account (http://www.vistax64.com/tutorials/67567-administrator-account.html)

Hope this helps,
Shawn

[PDADoc]

Thanks for the reply.

[Jthomas747fl6]

Thanks for the help. It was driving me nuts seeing their reminder bubble and not being able to access the program.

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MWilkerson wrote:

My Vista computer has had its HP Update failing from the day I got it.  Finally I determined what was running, set the Privilege Level to run as administrator, and it works fine now.

Here are the steps:

Locate the program (it was "C:\Program Files (x86)\HP\HP Software Update\HPWUCli.exe" for me).

Right-click on it, and select Properties.

Click the Compatibility tab.

Check the box under Privilege Level called "Run this program as an administrator".

It works fine for me after that.

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