HP MediaSmart DVD & HP MediaSmart Music/Photo/Video

[pkancianic]

When I upgraded to Win7, the Upgrade Advisor did not have compatibility information about these two programs (HP MediaSmart DVD & HP MediaSmart Music/Photo/Video). So, I uninstalled them and tried to reinstall the upgrade, to no avail. Keep getting "error applying transforms" message when trying to install. Have tried the patches available at the HP website, as well as my recovery disks.

[Bookworm]

Are you using the HP upgrade disks?

What is the model and product number of your PC?

What version of OS are you going from and to?

Thanks,

[Vidya]

I am not sure what updates you tried from hp.

HP MediaSmart DVD Application
ftp://ftp.hp.com/pub/softlib/software11/COL31013/pv-76969-1/sp44403.exe

Please let me know if this works.

While I am an HP employee, I am not a expert on all our products. When I offer advice, I'm not speaking for HP.

[pkancianic]

sp44404 and sp44429 have been tried and failed

Message Edited by pkancianic on 11-05-2009 07:56 AM

[pkancianic]

Yes, I used the HP Upgrade Disk.

HP e9180t

Going from Vista Home Premium to Win 7 Home Premium 

[MikeOB]

Hi

Several updates areavailable for the software on your product page. Below is the Linked Windows 7 32bit site for your product:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4062&lc=en&dlc=en&cc=us&lang=en&product=4003107

Many Thanks,

Mike

[pkancianic]

I get "your system does not meet the minimum requirements for this update" for sp44403

[pkancianic]

Those are the same two updates I said I had tried. sp44404 and sp44429

Please read previous posts before replying!

[MikeOB]

Are you running 32bit or 64bit ?

[pkancianic]

64bit