HP MediaSmart DVD & HP MediaSmart Music/Photo/Video

[MikeOB]

This is the 64bit version of both apps, the previous i linked were 32bit:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-76970-1&lc=en&dlc=en&cc=us&...

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-76263-1&lc=en&dlc=en&cc=us&...

[pkancianic]

No, the versions you sent are correct. Look at compatibility.

[RasterBlaster]

Install the updates in this order (I don't think all updates are available). ALso... they should all be 64-bit compatible as all TouchSmart 500s and 800s were 64-bit (I think).

Update to TouchSmart 3.0 or greater by downloading all of the available Software Solution updates from www.hp.com/support . Install them in the order that follows.

The following versions (or later) of the various TouchSmart applications are compatible with Windows 7:

• HP TouchSmart Application Update 3.0.32.0 (must be installed first!)
• HP TouchSmart Webcam 3.0.1.1903
• HP TouchSmart Calendar 3.0.3476.32189
• HP TouchSmart Notes 3.1.3462.28879
• HP TouchSmart RSS 3.0.0006
• HP TouchSmart Browser 3.00.0008
• HP TouchSmart Music/Photo/Video 3.0.2.3206
• HP TouchSmart LiveTV 3.00.1924
• HP TouchSmart DVD 3.0.1.3123
• Hulu Desktop 0.9.7 (North America)
• HP TouchSmart Netflix 1.0.29.0
• HP TouchSmart Clock 3.0.3441.42630
• HP TouchSmart Weather 3.00.0001

[pkancianic]

TouchSmart? How is this reply relevant to my issue?

[RasterBlaster · Accepted solution]

Whoa... too many smarts (except for me)... my bad. Sorry about that.

Unfortunately this appears to be a known issue and hP is looking into it:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01778879

HP MediaSmart DVD 3.0 may fail to install in Windows 7 with the following error:

Error applying transforms.

Verify that the specified transform paths are valid.

c:\hp\temp\src\1033.mst

HP is aware of this issue and is currently working on a fix.

[RasterBlaster]

Thanks for the kudos.

Hmmmm, I know HP is looking into it... but now that I think about it. I would try one more thing.

Start in Safe Mode and delete all your temp files. Click Start, enter %temp% and delete everything inside.

Try to install the downloaded files in safe mode.

[bcope01]

How can this topic be marked "Solved" when there is no definitive solution given?  I've tried everything suggested here and I still get the eroor message when I try to install the HP Mediasmart DVD update.

Message Edited by bcope01 on 11-05-2009 02:18 PM

[pauly212]

****BUMP****

This is marked as solved when it clearly isn't.

I still can't install this software after upgrading. Neither can i play bluray disks. Not ideal when your PC was bought to play them!!.

Is there any update from HP  ??

Message Edited by pauly212 on 11-08-2009 01:58 AM

[RasterBlaster]

There is a *solution* in reverting back to your original configuration in Vista via recovery and wait to upgrade when HP has made the updated drivers available. I know this is not the message you want to hear, but the updates to MediaSmart have not been released yet.

On the side... has anyone tried deleting the files in c:\hp\temp\ and installing sp44404 in Safe Mode? The file that gets copied to this directory probably refers to an existing file that is incompatible, but it's worth a shot. Please post back if it passes or fails.

I'd do it, but I don't have the error.

[Scooter4722]

Didn't try the last suggestion.  But another option for those like me trying to get a usable blu-ray drive I installed WinDVD 2010 after my upgrade and the problems with MediaSmart DVD.  It works great and I've been using my blu-ray with no issues.  I think personally HP dropped the ball by telling people to uninstall the MediaSmart DVD prior to Windows 7 upgrade!  Personally now that I have a working DVD/blu-ray program I'm good, and unless HP can find a fix that doesn't require me to totally re-install Vista and then re-install Windows 7 I will live without MediaSmart DVD.  I'll check in for a fix from time to time but beyond that HP's wasted enough of my time with this error.....