HP MediaSmart DVD & HP MediaSmart Music/Photo/Video

[pauly212]

I Have tried installing in safe mode, no luck.

By the way, i don't have any files in C:\hp\temp\ to delete because that directory does not exist until i try to install sp44404.

[RasterBlaster]

Thanks for trying Pauly212. Hopefully we'll get an update really soon.

[pauly212]

i've been in contact with tech support for the last week or so, with various suggestions tried with no success.

I've tried to install the latest updates to HP MediaSmart DVD suite and HP MediaSmart Photos,Music & videos with no success.

They also told me to go back to vista and try again. This i did and i am now back in the same situation as before.

As for windows 7, every other program i had on Vista is working on Windows 7 with no problems.

Including now the Cyberlink DVD suite (after the november updates on the HP site).

[seaaggie]

I have the exact same problem.  What the heck I paid 2 grand for this computer and I cant play blu rays now.  Tech support for the last 3 hours has done nothing.  Hp make this right.  What do i do?

[joseschmoe]

I am new to this HP Support Forum so please bear with me. I have a traditional HP Pavilion desktop, quad core, winv vista.  I saw the HP Mediasmart Photo and other Mediasmart Applications.  Are these avaiable for download to HP users, specifically for someone like me who has an HP Pavilion desktop?

Thanks. Not sure where to post this.

[dasunnyman]

Hello People,

I am having the same issue with my HDX 18 and unfortunately its just not the MVP and DVD programs but all of them including the Menu quick control button not working at the moment. and the PC is running slowafter the Win7 upgrade.

The only thinng working so far is the internet TV software

can anyone help.

[mlipst]

I also had a problem with MediaSmart DVD and MediaSmart Photo/Video after doing the Windows 7 upgrade.  I also got the "error applying transforms verify that the specified transform paths are valid C:\hp\tmp\src\1033.mst" message when trying to install the MediaSmart updates from HP.  HP tech support told me the error message indicated a corrupt installation, and I should go back to Vista through the D:/ recovery partition, and then reinstall the Windows 7 upgrade.  So I did, but this time I did not uninstall the MediaSmart applications prior to the upgrade, since the upgrade advisor only stated it had no information for these applications.  I only uninstalled applications that were categorized as not compatible.  The upgrade worked and the HP upgrade disk updated the applications automatically.  If you want to do this, just make sure that you have backed up all your files, because your computer will be wiped clean back to it's factory state.

Bottom line - for any new Windows 7 upgrade installations don't uninstall the MediaSmart applications before doing it.

[PM6123]

I had thought about trying mlipst's solution because the patches SP44404 and SP44429 call themselves 'upgrades' when they are running, and since I had naively followed MS upgrade advisor's 'recommendation' to uninstall the original apps first, there is nothing there to upgrade.  What I don't understand is why can't HP just make available the new standalone install files for these 2 apps?  The files must be available because HP Recovery Manager on new PC's with OEM Windows 7 must have them to be able to reinstall those apps on those machines.  It is so much extra work to have to manually back up and restore all my personal files to follow mlipst's solution.  Can anyone from HP explain why they don't simply make the complete Windows 7 installers available for these 2 apps for those of us who followed the directions to uninstall them before the upgrade?

[stormybelle]

If I do a system recovery to factory settings, what happens to the Office 2007 Professional that I recently installed on my new computer? Will I be able to reinstall it using the same product key? How does that work?

[mlipst]

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stormybelle wrote:
If I do a system recovery to factory settings, what happens to the Office 2007 Professional that I recently installed on my new computer? Will I be able to reinstall it using the same product key? How does that work?

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Yes, you reinstall it like it is a fresh install using the same product key.