HP Support Forums
Join in the conversation.
06-08-2012 08:10 PM
About every five seconds, a pop up appears on the bottom right side of the screen advertising HP's "smart adapter." Sometimes several pop up at the same time, or pop up and stack if I ignore them. Clicking on them doesn't make them stop, and x-ing out of them doesn't work.
I have, unfortunately, an HP G60, if that makes all that much of a difference.
It is driving me up a wall. So much so that I'm tempted to just run out and buy another laptop instead of eating for the next month.
06-12-2012 12:26 PM
There are a few solutions that people have found for getting rid of the smart adapter. I'll try to outline them all, although I may not outline every possible solution
Solution 1: Check your connection
Unplug from the computer, unplug from the oulet. Plug back into outlet, then back into computer
Solution 2: Disabling updates
You can go HPSA and see whether you hav any automatic updates in HPSA. Disable automatic updates to see if the popups stop coming in.
Solution 3: Removing the files that are responsible for the smart adapter
in Windows Explorer go to the following:
1- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch
2- Delete file HP CnbToaster.dll
3- Delete file HPUSRMSG.exe
4- Delete file HP Smart Adapter Help
Solution 3 is a use at your own risk type of solution, when you start deleting files from the computer there could be other adverse effects. If you have issues after deleting the files the issues may be related to the fact those files have been removed.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.