HP Support Forums
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06-22-2010 11:35 AM - edited 06-22-2010 11:38 AM
Try updating your video card driver from the manufacturer's web site. If that doesn't work then uninstall the HP Support Assistant and use the HP Recovery Manager to re-install the software. Then download the latest HP Support Assistant update.
What model PC and operating system are you using?
06-22-2010 12:08 PM
I don't think reinstalling HPSA is going to fix this as the issue is tied to the fonts that HPSA references. The fonts are in the operating system, so it would require full recovery or at least a full copy of the fonts from the OS to fix it.
06-22-2010 01:59 PM
Hmmm. I thought I had the same issue at onetime and I don't recall having to reload the fonts to fix it. I do a lot of OS installs so that might have solved the problem. It's been a while since I have experienced this problem.
06-23-2010 07:24 PM
such big_dave thanks for the help but I do not like mister_do says that is a problem with the video card because I have the latest drivers, and the problem started after I deleted the fotns. try updating the HP software but does not repair the problem, try installing it again but same thing happens, apparently the installer does not install the fonts.
The recovery disk, I have the restore disk and partition repair, but I do not read them because I have the program and not as a download and install it.
I have Windows 7 and the computer model is HP Pavilion DV7-1025nr.
sorry if there are errors of translation, I'm using an online translator.
05-14-2011 04:52 PM
Just in case there is still someone around ...
The fonts used by HP Support Assistant (actually the .NET PresentationFontCache) are :
Have Fun !