HP Support Forums
Join in the conversation.
08-30-2012 04:40 AM - edited 08-30-2012 05:34 AM
same problem. hp Pavilion dm4 2185 br. Re-installed Windows 7 64bit.
Network Controller with Exclamation mark. Device Manager says:
I tried installing sp 53382, sp 55086, sp 56889, but no luck. The driver installations fails and is looking for Windows update drivers, and does not find anything.
Can someone help please?
08-30-2012 07:09 AM
You need the driver for the Intel Centrino 1030. Second one listed is 64 bit.
08-30-2012 07:34 AM
thank you, finally someone that knows what he is doing. However, your attempts were not succesfull... yet.
Download and install ok. Even got a screen from Windows that the devices are ok to use. However, not funcional. Made the reboot (computer asked for it) and nothing, everything unchanged. I used the downloaded setup to repair and rebooted again. Still the same. However, the device manager now shows different items:
Other devices (with question mark)
- Bluetooth Peripheral Device (with exclamation mark)
- Network controller (with exclamation mark) -< was there before
- Unknown device (with exclamation mark) <- was there before
Here the hardware lds for the three devices:
Can you help me? Please...?
08-30-2012 10:53 AM
Try this network driver instead.
The USB VID thing is the fingerprint sensor that needs a driver.
For the Bluetooth I have no idea. I'll take a wild guess and post this driver.
08-30-2012 12:58 PM
that worked!!! 100 Kudos!!!
Last question, the driver you recommended before, should I uninstall it, or is it better not to mess with the system since it is running? And what about all the other hp SPxxxxx drivers I tried? If I should uninstall, how do I do that?
The fingerprint thingy I do not need, and since the bluetooth is working, I am not going to mess with it.
Thank you very much for your help!!!
08-30-2012 01:29 PM
You're very welcome.
I wouldn't know how you uninstall drivers that aren't listed. You can delete the SWSetup folder but that won't delete the drivers, just the unnecessary installation files.
Before I experimented, I would just reinstall the OS using the proper drivers now that you know what they are.
Otherwise, if everything is working, I would let sleeping drivers lie.
09-15-2012 09:03 AM
Go to your PC's support and driver page and download the driver for the Broadcom NetXtreme Gigabit Ethernet adapter.
For XP, you can try this one:
For Vista or W7, you can try this one.
09-19-2012 02:03 PM
hopefully you get this message...I am also missing my ethernet controller as well. I did install Astra32 and here are my information you might need to figure it out...
Adapter Vendor - Realtek Semiconductor
Adapter Name - RTL8188CE 802.11b/g/n WiFi Adapter
Hope this is the info you need. If not, please let me know and I will provide it to you.
I'M ALSO MISSING MY PCI DEVICE......PLEASE HELP WITH THAT AS WELL.....
PLEASE REPLY BACK !