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Re: My 2 day old computer keeps freezing up. (1686 Views)
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Student
rockets
Posts: 1
Registered: ‎11-24-2008
Message 1 of 3 (1,751 Views)

My 2 day old computer keeps freezing up.

Is there anything I can do or check before I return it to the Geek squad?
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Teacher
Bskull
Posts: 138
Registered: ‎11-21-2008
Message 2 of 3 (1,740 Views)

Re: My 2 day old computer keeps freezing up.

Freezes could be anything. What I suggest is to definately post what type of desktop that you have so that we can assist you further.
worked with HP employee for 2 years. Freelance tech support for 11 years.
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Teacher
Vaika
Posts: 259
Registered: ‎11-17-2008
Message 3 of 3 (1,686 Views)

Re: My 2 day old computer keeps freezing up.

Firstly... what have you installed on it?  In all likelihood you are having some sort of software problem, which is not something an exchange would fix.
 
Run a hardware test on the PC and then run a system recovery WITHOUT installing anything for at least 3 days afterwards.  If it all checks out and the performance is fine, that means that it's something you've installed causing a problem within Vista.  It can be devices, programs, etc. that cause the problem.

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My posts are my opinions and experiences from working in the tech industry :smileyhappy:
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