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Re: My horrible computer. (174 Views)
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Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 1 of 13 (199 Views)

My horrible computer.

I have been having a lot of problems with my computer. 

1-Shuts off randomly.

2-Doesn't turn on properly

3-The fan gets VERY LOUD randomly for a long time.

4-It starts to lag.

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CherylG
Posts: 16,433
Registered: ‎11-12-2008
Message 2 of 13 (185 Views)

Re: My horrible computer.

All of the symptoms you mention (with exception of #2 maybe), are signs of overheating. If you haven't cleaned it in a while it may be time for a spring cleaning. You can purchase compressed air at most stores that carry any type of PC supplies. Remove the side panel and blow it out really good, paying special attention to the fan and heatsink over the procressor.Also check all vents,air holes as they can become clogged with dust and prevent cool air entering the case.If it has been a long time or never you might want to take the tower outside for the cleaning-amazing how much dust they collect.


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Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 3 of 13 (172 Views)

Re: My horrible computer.

I bought this computer 2 months ago.

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Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 4 of 13 (174 Views)

Re: My horrible computer.

I bought this computer 2 months ago. 

Its takes multiple tries to turn it on.

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CherylG
Posts: 16,433
Registered: ‎11-12-2008
Message 5 of 13 (168 Views)

Re: My horrible computer.

You have a standard 1 yr warranty from HP. With problems that severe on a new machine I would request service under the warranty>>Contact HP


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Associate Professor
RasterBlaster
Posts: 2,126
Registered: ‎11-17-2008
Message 6 of 13 (155 Views)

Re: My horrible computer.

Cheryl is correct. It may be that the processor fan thermal fans may not be sitting flush and is having trouble cooling the CPU. Hp service probably needs to reseat the Cou fan and use new thermal grease.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
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Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 7 of 13 (149 Views)

Re: My horrible computer.

Contact them and say what? Could you help me I'm not sure where to talk to them.

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Associate Professor
RasterBlaster
Posts: 2,126
Registered: ‎11-17-2008
Message 8 of 13 (147 Views)

Re: My horrible computer.

[ Edited ]
If your pc is in warranty and does not boot, hp support will help you set up a service. Just tell the support agent your pc's symptom. ...and Cheryl provided the link to contacting HP support. If you are in the US ... http://www8.hp.com/us/en/contact-hp/contact.html
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
Posted from Apple iPad
Please use plain text.
Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 9 of 13 (144 Views)

Re: My horrible computer.

Yes , I go there then where do I click? Email? call?

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Honor Student
BobTheBlaster
Posts: 6
Registered: ‎03-19-2012
Message 10 of 13 (143 Views)

Re: My horrible computer.

I'm from Canada

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