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06-04-2011 08:55 PM
I bought an HP Pavilion Elite HPE-130f last month, and a lot of the software I install or run just crashes. It's running Windows 7 64 bit.
I tried to get the automatic diagnosis information to send to HP, but running it shows a Windows error message "HP Support Assistant has stopped working" with "Debug" and "Close Program" buttons. There are 2 errors and an information message in the event logs in the following order:
.NET Runtime version 2.0.50727.5444 - Fatal Execution Engine Error (690EEA52) (80131506)
Faulting application name: HPAdvisor.exe, version: 3.3.9512.3162, time stamp: 0x4ac2897e
Faulting module name: mscorwks.dll, version: 2.0.50727.5444, time stamp: 0x4d4f1425
Exception code: 0xc0000005
Fault offset: 0x0007b1da
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Fault bucket 2464278077, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
I get the same errors when I run HP Advisor, and quite a few other programs. I've run Windows and HP updates until there's nothing left to update, and pretty much the only suggestions I can find about the second error message is to apply an MS patch (that doesn't work - the current libraries are later versions apparently) or re-install Windows.
Can anyone give me any advice?
Thanks in advance.