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Solution Center Error Message Hardly Ever Goes Away (6529 Views)
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MrsOwl Honor Student
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MrsOwl
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Registered: ‎09-29-2009
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Solution Center Error Message Hardly Ever Goes Away

‎09-29-2009 06:41 PM

Every time I start up my laptop, I get an error message that says "The feature you are trying to use is on a CD-ROM or other removable disk that is not available.  Insert the Solution Center disk and click OK."  It's quite aggrivating because I must stuggle through at least three attempts or more before I can get the error message to finally go away and not come back...until I have to start my laptop again.

 

I have no clue what feature the program thinks I'm trying to use; I'm not trying to do anything but open my laptop.  Interestingly, there is a number one (1) in the "Use Source" requester window within that error message.  I've inserted the program disk and when I clicked the disk, I got the other error message that basically told me that "1" wasn't the file it wanted.  I tried finding the file it might have wanted, found the Solution Center installation file--one on the CD, and one already on my laptop--but neither of those files were accepted either. 

 

I want to be able to start up my laptop without having to run this gaunlet of sticky error messages every time.

 

Please help if you can.

 

 

 

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Regents Professor Regents Professor
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old_geekster
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Registered: ‎11-21-2008
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Re: Solution Center Error Message Hardly Ever Goes Away

‎09-30-2009 10:35 AM

MrsOwl, here is a link that may help you solve your problem:

 

http://h30434.www3.hp.com/psg/board/message?message.uid=1088

 

Please let us know what happens.

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**Click the KUDOS star on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!
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MrsOwl Honor Student
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MrsOwl
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Registered: ‎09-29-2009
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Re: Solution Center Error Message Hardly Ever Goes Away

[ Edited ]

‎10-02-2009 12:07 PM - edited ‎10-02-2009 12:13 PM

One of the instructions in the thread you so thoughtfully and kindly took the time to send said to select the Solution Center.msi file and click OK.  I didn't "get it" that I was to click the OK on the error message window (that I should have left open!).  I experienced minor frustration there because didn't see an "OK" anywhere to click!  At one point--sorry, don't remember when--I got another error message that seemed to indicate there might be something wrong with the installation or the program and gave an error message that I think was 2735.  I should have written it down. 

 

ANYWAY...the point is...it appears the problem is resolved, but by slightly different means.  The very important key issue was given to me by your response:  Using the disk from the appropriate printer.  Using that disk, I uninstalled Solution Center only and then re-installed it from that printer disk.  Upon restart, the pesky error message no longer appeared.  

 

Thanks so much for your interest.  It was a real help to have your support.

 

MrsOwl

Message Edited by MrsOwl on 10-02-2009 12:13 PM
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