Startup Repair after repair to factory setting Stuck

[thebat]

 First thanks to Anyone who is willing to help me!

HP Pavilion Elite m9400 Desktop (M9400t)

Which IS Under warranty I should add...

And have had weeks of waiting to talk to someone about the current Service Ticket Number.(with no luck there...)

I finally did a Factory Restore.....

After restore to factory settings when I click finish and the pc restarts, it went to

"Start up repair is checking your system for problems...

If problems are found, Startup Repair will fix them automatically. Your
computer might restart several times during this process.

No changes will be made to your personal files or information. This might
take several minutes.

Attempting Repairs...
Repairing disk errors. This might take over an hour to complete."

This has been running since 6am this morning.. so 12 1/2 hours. you can not hit cancel or " x " out.
it says
"Startup Repair
The Current repair operation cannot be cancelled.

What should I do?
I don't want to use the power button to turn it off unless I know its ok?

I have been waiting on a reply fro a service ticket for weeks now. I keep getting the SAME reply over and Over.. it is..

Pasted from the email:

Thank you once again for contacting HP Total Care.
After reviewing the issue, I understand that you have not received any response from the Advance tech support.
I greatly appreciate that you have forwarded your issue once again to us and have given me an opportunity to assist you in this regard.
Please accept my apologies for the difficulties you have encountered with your technical issues. I assure you that your situation is not indicative of the quality service HP is capable of providing. I sincerely appreciate your taking the time to share your experience with us. Your comments are very important to us and will assist in making improvements.

(My name..), I regret to inform you that due to some technical snag our Advanced support group not able to contact you. Therefore, I am escalating the case again and you will definitely receive a reply as soon as possible.

If you have any additional query, please feel free to let me know. I will try to do my best to assist you.

We always try to make sure that the issues experienced by valued customers are always taken care of with utmost importance. Being an esteemed customer of HP we appreciate your prestigious association with us.

For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare

Sincerely,

****
HP Total Care

I have gotten this same exact reply FOUR DAYS in a row. GRRRRRRRRRRRRRRRRRRR

In a previous email I was told...

Hence I am escalating this case to our Advanced Support Group (Supervisor-Level)
who will get back to you will the next possible actions within the next two to
three business days.
 

that was weeks ago.

I cant seem to get this escalated anywhere. I keep telling myself this is under warranty with HP support!!!

So I am turning to this Forum as I have read many things in the past from here that DID work for me or the other pc I was working on at the time.

So my fingers are crossed and just hoping someone will know what to do.

THANKS A MILLION IN ADVANCE!!

(and Yes I know I am Shouting!!!)

I am awaiting a reply before turning it off or anything.

[Adamtech]

Based on the message you are getting after a system recovery, it sounds like your hard drive may be bad. Since the unit is under warranty, the repair should be covered. I am assuming you have contacted 1-800-HP-INVENT about service. Where did you buy the computer?

[thebat]

I bought the pc online from HP.

What is HP invent? I guess I have not done this should I?

thanks so much for your quick reply.

And Should I just use the power button and power off?

Thanks again

[Adamtech]

You're welcome! You can power it off, it is not doing any good right now. 1-800-474-6836 is the tech support contact number.

[thebat]

Oh yes I spent All day on the phone yesterday and the tech told me she was going to have her supervisor help me and call me back in 20 minutes as ""She could Not help me!!"

So what should I do next with my "Warranty" product? since I have called many times?

thanks again...

[Adamtech · Accepted solution]

Call back, tell them you spoke with someone yesterday and were promised a call back. Tell them you need the unit fixed and you believe it is a bad hard drive. Remember to stay nice and professional on the phone, it goes a long way.

[thebat]

Ok I will do that.

I just started it again and hit the Diagnostic Tools and Drive is giving

Error Code: BIOHD-1 

any idea what that means?

 Looks like another day on the phone...

[Adamtech]

Hard drive failure.

I apologize, I wish I could help get the drive replaced for you.

[thebat]

Ok I guess I need to click the solved button now.

Thanks again...

[Adamtech]

You're welcome, sorry to be the bearer of bad news.