Total Care Advisor reinstall

[lubelira]

thanks  for the great advice.   i had reinstalled hp total care adviser and it was not doing anything.  i used the site you gave and it is perfect, updated, functioning and a pleasure. thanks for such clear and concise help..

[Vishnuchittan]

Hi,

Am not sure what you mean by saying total care advisor is not doing anything. Please elaborate on that part.

[Vishnuchittan]

Hi,

Have sent you an e-mail with screenshot. Sorry about the delayed response. Was on vacation with no e-mail access.

Regards,

Vishnu

[lubelira]

vishnu, sorry i was not clear.. it loads and shows a bar at the bottom of the screen but does not show the new or the old total care adviser screen unless specifically clicked on the new bar which appeared. i liked the "full picture" that the total care adviser gave of the status of the machine and would love to have that image come back automatically.. thanks for your help

[bigmutt]

Vishnu, could you please send me the instructions for reinstalling total care advisor 3.1  as you told the other poster?

Thanks.

Rick

[Vishnuchittan]

Pls send a private message with your e-mail id. Will send you the document with screenshots.

[Vishnuchittan]

Hi,

Checked the settings and it seems as though the new Total Care Advisor is built to open as dashboard initially. And you can select the module you wish to open from the dashboard. The idea I can think is to save startup programs, process that would make PC eventually faster and it saves desktop space by opening a dashboard bar.

[Mikosh]

I have a Compaq SR5310F running Vista Home Premium. I recently had my copy of PC Advisor updated by the HP Update service. Unfortunately, now whenever I run the PC Dashboard the application crashes. I manually downloaded and installed the update again ( SP43112.exe ) but still have the problem. Is SP43112.exe just an update or a complete re-install? Should I uninstall HP Advisor before doing the re-install? Any help or advice would be appreciated.

Thanks,

Mike

[Vishnuchittan]

Hi,

You can install from SP43112.... Send me a private message with e-mail id if you face any problem. I will send you a document that explains the steps with screenshot.

[bigmutt]

Vishnu:  tried to send PM but it wouldn't let me.  I added you as a friend so hopefully you can view my private email that way.  thanks.