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11-23-2009 11:54 PM
I downloaded this update sp26629.exe from this page http://h10025.www1.hp.com/ewfrf/wc/genericSoftware
system reboots, it get's as far as the Microsoft XP screen and before it gets to the welcome login screen, my system restarts. I can only get into Safe
Mode as I tried going to the last known good configuration and starting normal and I still have problem of system restarting before I get to the login page.
System: Microsoft Windows XP, Home Edition, Version 2002, SP3
Display Adapter: ATI RADEON XPRESS 200 Series
More Info: HP Compaq Presario, AMD Athlon 64 Processor, 3500+
Any help is greatly appreciated. Thank you!
11-24-2009 02:33 AM
If the display driver has caused the issue, I would suggest you roll back the display driver. To do so, perform these steps:
1. Go into your Control Panel by first clicking on the Start Button.
2. Then click on the Control Panel icon located in the right column of the Start Menu.
3. If your Start Menu is set to the Classic View, then begin by clicking on the Start Button.
4. Then click on Settings, then click on the Control Panel icon to open up the Control Panel.
5. Now, Double click on the System icon to open up the System Properties window.
6. Then click on the Hardware tab at the top of the screen.
7. Then click on the Device Manager Tab to open the Device Manager window.
8. Navigate down to the appropriate category, which in our case will be Keyboards.
9. Then click on the plus sign [+] next to Display Adapters to expand this section.
10. Now right click on the ATI adapter that now appears and click on Properties.
11. Then click on the Driver Tab located at the top of the screen.
12. Then click on the Roll back Driver button located at the bottom of the screen.
13. In our case, Windows will alert us that no driver files have been backed up for this device.
14. And you would click on the No button regarding Windows wanting to launch the troubleshooter.
15. But in a real situation, Windows will ask if you would like to roll back to the previous driver.
16. In this case, you would click on the Yes button to allow Windows to roll back the driver.
17. Then depending upon the driver that you chose to rollback, you may be asked to reboot.
18. If so, then allow Windows to reboot your computer system for you.
19. If not, then close all the Open Properties Windows as well as the Device Manager.
20. And then reboot your system to ensure that Windows initializes the driver properly.
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11-24-2009 01:38 PM
Thanks for replying. I tried rolling back the driver and it said something like no back was detected, do you want to troubleshoot? I clicked yes and I can't troubleshoot in safe mode. I did a chkdsk and came out clean. I'm using another computer because now I can't even get into Safe Mode. When i click Safe Mode with Network now, it starts to load up going through the partitions etc, but it stops in the middle. I've manually shut it down and tried again a few times and still hangs in the same spot. Any suggestions??? Thank you.
11-24-2009 02:52 PM
Try going to Control Panel, Add/Remove Program, look for ATI Graphics and opt to Uninstall it and reboot
Once at the desktop, go reinstall the latest driver from AMD's website (bought out ATI)
11-24-2009 05:38 PM