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12-08-2008 07:59 PM
Solved! Go to Solution.
12-09-2008 12:22 PM
The files will be on the recovery partition or your recovery discs. Either browse drive D: or insert your recovery disc when prompted by the installation utility.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
12-09-2008 03:37 PM
If you've got a retail copy of Office 2007 Standard, simply uninstall Works. Works and Office are two entirely different programs, albeit for roughly the same purpose (productivity suites) and by the same company.
After uninstalling Works, try the install again and tell us what happens.
You may also want to uninstall the trial copy of Office.
My posts are my opinions and experiences from working in the tech industry
12-09-2008 04:17 PM
12-09-2008 06:35 PM
03-04-2010 12:09 PM
I am having the same problem with the Upgrade version of MS Office 2007 Pro, which I purchased in disk form. Tried to install on a brand new HP Pavilion with Works 9 preinstalled (Works 9 is specified as qualifying for upgrade). Was unable to install for the same reason (it could not locate a qualifying program) , and unable to install the fix provided under MS KB 942390 for the same reason - I could not specify where the Works installation file (.msi file) is, which the fix installer apparently needs. If this file is on the PC, it may be hidden in the the D partition (factory image restore files).
So I tried your method, downloaded 60-day Office 2007 Pro trial. Here is where I may have gone wrong. Instead of activating it with the trial key, I used my purchased key. Installed fine; activated fine; but at the top of the Word screen it says" Microsoft Word - non-commercial use". I guess I will find out if this worked after the 60-day trial period. If I get prompted again, I guess I will enter my purchased key again.
If anyone can provide other solutions, please post. Incredible that MS has known about this bug and has put out a fix that does not work on most of the Works 9 out there (OEM on new computers). Also incredible to me that HP is not doing anything to help (time wasted on phone). Fro what it's worth, I did find a Gateway help page for this problem, but tried their installation file locations with no luck. See http://support.gateway.com/s/issues/2-2600301441.s