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04-10-2012 09:33 PM
I tried this and when it got to the end of udating it crashed the system and I had to manually shut down and restart in safe mode. That is how I am on the internet right now. In safe mode. I just want permission from Hp to send this to Best Buy and have them ship it in for whatever needs to be done because I am not a techie.
05-06-2012 02:35 PM
thanks for trying to help, the video was very good, however I have already tried all the things suggested on it, so now I am at a loss as to what to do.
once again thanks.
05-07-2012 09:55 AM
There is no "PC Help & Tools" folder in the start menu. Nor can I locate the program called "Recovery Manager". So, what do I do if I need to recover anything. Also, is there a way to get the entire thing on DVD disks or even a flash drive in case the hard drive crashes at some future date?
08-17-2012 04:30 PM
Video doesn't show up just white box with blue circle in upper left corner. Please advise on how to correct this
as I am tring to install printer software and keep getting message no drivers.