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06-22-2009 01:59 PM
My hp pavillian windows screen had frozen so I went to click on the restart button and hit the sleep button by mistake. When it didn't restart, I shut it down by using the button on the hard drive and then started it back up again.
I have a blue screen with the commands on the bottom. My keyboard and mouse are on but do not work . I can not click on the system restore or any of the other F commands.
I had vista installed on my pavillian hp when I purchased it with no disks 2 1/2 yrs ago and I keep it updated always. I was having no problems with it at all before this.
Help! I'm using my old windows xp on another computer that is not an HP for now to get online for help.
Thanks in advance
06-23-2009 12:16 PM
I am an HP employee.
06-23-2009 12:21 PM