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05-06-2012 02:59 AM
05-06-2012 03:10 AM
If you don't already have one, use another PC to create a Windows 7 Rescue CD. Download the relevant ISO from the links below - if you're unsure of the version, your PC is listed as coming with Windows 7 64bit so try this first.
You should use an application such as ImgBurn to burn the ISO to a CD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, or if you already have this, insert the CD into the PC and restart to boot from it. Select the Repair option.
Select the 'Repair your Computer' option and follow Option 2 in the guide on the link below to run Start-up Repair – you may need to run this 2 or 3 times.
If the above fails to help, make a note of any error messages you may get during the procedure and include them with your next post.
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Microsoft MVP - Microsoft Windows Expert - Consumer