can't backup my files because Drive doesn't read a disc

[bedfordvirginia]

Description:SATA Hard Disk Drive Firmware update resolves issue where data on 1Tb, 1.5Tb and 2Tb 5400rpm drives may not be properly saved.

Details and specifications

File name:

sp46206.exe [1/1, 3.61M]

System requirements: Note: It is STRONGLY recommended that you perform a system backup prior to installing this update.

have this update to do on the HD but it suggests I backup but I can't should I install the update or not?

[CherylG]

If you have important files, photos,etc that you don't want to risk losing I would not do the update without backing them up.An external USB HDD could be used for backup.

[bedfordvirginia]

can I do a backup on a jump drive? PC is 1.5  yrs old, how can the CD/DVD be broken already? I used it once. HP said to replace it with any DVD drive but it's a Blu Ray does that mean I need to use a Blu Ray DVD drive?

[CherylG]

Yes a flash drive will work if it is large enough.

Not sure why the CD/DVD drive is broken with so little use, maybe due to some registry or other issue.  If you decide to replace the drive there is no requirement to use a Blu Ray drive, any CD/DVD burner will work.

Try MS's automated FixIT:

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

[bedfordvirginia]

HP Tray-In Ext 8X Slim DVDRW LS - DVD557VS I can get this clearance for $17 at WalMart would this work? I tried Fix it.

[CherylG]

That is an external CD/DVD drive.If you want an internal to replace the original drive you need something like this:

http://www.newegg.com/Product/Product.aspx?Item=N82E16827106289

Btw,what is the model number of your machine? That way I can look up specs to see exactly what you have now.

[bedfordvirginia]

HPE 210y

[CherylG]

The drive I posted above will work fine for you.It ,along with these, are top rated by buyers at Newegg.

http://www.newegg.com/Product/Product.aspx?Item=N82E16827140042

http://www.newegg.com/Product/Product.aspx?Item=N82E16827135204

If you want one close to what you have now that also plays Blu Ray:

http://www.newegg.com/Product/Product.aspx?Item=N82E16827151222

[bedfordvirginia]

Thanks, I will look into this, I bought this PC from a neighbor who had the HD wiped, I suspect the drive that's in there is not HP and not the original HP BluRay, I am hoping I can find out what's in there