HP Support Forums
Join in the conversation.
04-09-2012 06:48 PM
I have a Pavilion Desktop PC p6230y running Windows 7 64-bit. And I do not like HP MediaSmart and want to disable or uninstall it. When I try to uninstall it thru my Control Panel I get a Error message which says: Error!! Product Definitation file lost
04-09-2012 11:17 PM
Download and run this update and then try to uninstall Mediasmart again. This has a fix for uninstall/reinstall problem. Just create a System Restore Point before running the update..
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped**
04-10-2012 09:22 AM
I tried the update but it did not work. After downloading and installing I get a message that says: Your system does not meet the requirements of this update. Update has been cancelled (9996)
Any other ideas? Thanks DJ