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iTunes and QuickTime Player will not open (2398 Views)
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bonespider Honor Student
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bonespider
Posts: 3
Registered: ‎08-22-2009
Message 1 of 4 (2,398 Views)
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iTunes and QuickTime Player will not open

‎08-22-2009 07:14 AM

I'm running Windows XP with Service Pack 3. 

 

I had to reformat my hard drive.  After reformating and reloading iTunes, the program wouldn't open.  Received the following message..."iTunes encountered a problem and needs to close.  We are sorry for the inconvenience." 

 

Deleted and reloaded iTunes several times on my own and with Apple support help.  No resolution.  

 

I have an HP Pavilion with 2.6GHz Pentium 4 processor, 512MB SDRAM and 120GB hard drive.  The computer is eight years old.  Apple, Microsoft and HP cannot help.  Any ideas on how to fix this hardware issue? 

 

Thank you.

 

 

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PhD Student
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Adamtech
Posts: 1,230
Registered: ‎08-19-2009
Message 2 of 4 (2,385 Views)
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Re: iTunes and QuickTime Player will not open

‎08-22-2009 09:30 PM

I would try reloading the system one more time, installing these 2 programs prior to doing service pack 3. I have seen this service pack do strange things to the way these 2 programs act.

*Remember to mark your questions solved and click the "Kudos" star to show your thanks!

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bonespider Honor Student
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bonespider
Posts: 3
Registered: ‎08-22-2009
Message 3 of 4 (2,374 Views)
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Re: iTunes and QuickTime Player will not open

‎08-23-2009 09:42 AM

Adamtech,

I don't know how to uninstall SP3.  Can you provide guidance?  Regards...

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PhD Student
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Adamtech
Posts: 1,230
Registered: ‎08-19-2009
Message 4 of 4 (2,371 Views)
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Re: iTunes and QuickTime Player will not open

‎08-23-2009 10:30 AM

If you go to start, control panel, add and remove programs. Service Pack 3 should be in there to uninstall. You may need to check the check box at the top that says "Show Updates"

*Remember to mark your questions solved and click the "Kudos" star to show your thanks!

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