norton

[jennyscheldt]

I can't get my norton to enable on my computer so i downloaded mcafee to help and now my computer is not wanting to connect to the internet. please help thanks

[DavidPK]

Hi,

The first thing I would recommend is to download and run the relevant Norton Removal Tool for your particular Norton Product from the link below to ensure it has been completely removed.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do...

After this has completed, restart the PC and check connectivity.

If you still have no connection, I would suggest uninstalling McAfee, restarting the PC and then reinstalling McAfee again.

Regards,

DP-K

[DavidPK]

Hi,

Norton will need to be completely removed before you reinstall McAfee, have you run the Norton Removal Tool mentioned in my previous post?

Regards,

DP-K

[jennyscheldt]

its telling me that there is nothing from norton installed on my laptop and it came with the software already in installed in it.

[DavidPK]

Hi,

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  Into the prompt, type the following commands, hitting enter after each command.  Include spaces in the commands where shown.

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int ip reset c:\resetlog.txt

netsh winsock reset

ipconfig /release

ipconfig /renew

When complete, type exit and hit enter, then restart the PC and check connectivity.

If you can now connect Ok, reinstall McAfee, restart the PC and check again.

Regards,

DP-K