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02-27-2009 03:04 PM
If you connected headphones into the front and the speaker icon was still unavailable, then it sounds like the motherboard is unable to perform jack detect.
If it were me, I would give it one last go before returning it. I would unplug all the sound connectors and turn the computer off.
With it off, I would plug the headphones into the lime green line-out on the BACK of the PC and turn the computer on.
Then, I would look at the volume icon and make sure all was up and not muted. Would go back into Sound properties and try to get into the Configure and Properties settings to make sure the level are up and not muted.
If I couldn't do these things after all that, it's gotta be replaced.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
02-27-2009 07:21 PM
02-27-2009 07:23 PM - edited 02-27-2009 07:34 PM
BTW sorry mine happens to be m8040n tho
EDIT: I figured out how to edit here lol This is what i get when i check device manager do you have the same thing?...........
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.
04-02-2009 07:55 PM
04-02-2009 09:07 PM
[An agent will be with you shortly.]
[You are now chatting with Apurva .]
Torben Holk : HOw ya doing?
Torben Holk : Hopefully better than me.
Apurva : Welcome to HP Total Care for desktop support. My name is Apurva. Please give me a few moments while I review your issue description details.
Apurva : I am fine, Thank you.
Apurva : Please provide a description of the exact problem and troubleshooting that you may have done, including the exact syntax of any error messages, so that any we can determine what the exact problem is.
Torben Holk : No error messages!
Torben Holk : Just no sound!
Torben Holk : Got a brand new PC with brand new speakers - Logitech Z-5500's
Apurva : Okay.
Torben Holk : The PC shows sound's okay, but there's nothing coming outa the speakers.
Torben Holk : Tried a different setup (still 5.1)
Torben Holk : Then another one ( 2).
Apurva : If I understand the issue correctly, we are not able to get any sound from the speaker, Am I correct?”
Torben Holk : None worked, though they ALL work on my old PC
Torben Holk : YES
Torben Holk : I'll aloow remote desktop, if it is
Apurva : Torben, we don't have authority to take remote control of the computer.
Apurva : I will certainly do everything possible, to help you resolve the issue.
Torben Holk : How do we fix that? The last guy I talked to, could, but we had a hard time communicating due to a language barrier
Torben Holk : Okay! Cool! Now what do I do?
Torben Holk : Hello?
Torben Holk : Hmm........
Apurva : I am personally committed to take care of this for you. What e are going to do is attach the speaker and configure the speaker.
Torben Holk : THe speaker's are already attached
Torben Holk : HELLO?!!!!
Apurva : I aplogize the tool is working very slow, your message is taking lot of time to appear on my screen.
Torben Holk : 0
Apurva : May I have the product and serial number of your system?
If you are chatting from the same system, the best and fastest way to pull up this information would be via pressing the CTRL + ALT + S keys at the same time.
Torben Holk : Model #: m8517c
Product #: KQ505AA-ABA
Serial #: MXX82500F8
Software Build #: 83NAv6PrA3
Service ID #: 062-908
Apurva : It will help me to pull up the specifications of your system.
Torben Holk : Speakers are: Logitech Z-5500 Digital
Apurva : Thanks for the information.
Apurva : Please give me two minutes while I go ahead and check the specifications of your system.
Torben Holk : Will do.
Apurva : Please click on start.
Torben Holk : That particular set (speakers) come with a test on the remote. They work PERFECT! The PC will show sound movement on the sound mixer, but won't send it to the speakers. I believe there's a motherboard problem, since the audio is built in...
Apurva : And after that please click on control panel.
Torben Holk : Done
Apurva : After that please click on sound and audio devices.
Apurva : Are we there?
Torben Holk : There's a button saying "sound" and one saying Realtek Audio Manager. Which one do you want me to choose?
Apurva : Please clcik sound.
Torben Holk : k
Torben Holk : Says speakers "not plugged in"
Apurva : There will be an option named as configure speaker please clcik on it.
Torben Holk : Cannot click on it. Won't highlight!
Torben Holk : Never has!
Torben Holk : The only one's Properties...
Apurva : Okay, just higlight speaker and after that click on the configuration button in the bottom of the window.
Torben Holk : And if you look at Realtek HD Audio Manager's window, it shows NOTHING is attached, though the speakers are attached both analog and digital.
Torben Holk : I SAID IT ISN'T POSSIBLE!
Apurva : Okay,
Apurva : Please tell me is there any check mark on the speaker on sound window?
Torben Holk : Nope. Just a red downward pointing arrow
Torben Holk : And I can't highlight the speaker
Apurva : Okay.
Torben Holk : Sir
Apurva : Torben, please be with me I am reserching on the issue.
Apurva : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
Torben Holk : ci
Apurva : This is the link to download the sound driver, please open the link .
Apurva : And after that click on download option.
Torben Holk : Downloading it right now
Apurva : And there will be an option to save it on desktop.
Apurva : Please first save it on desktop.
Apurva : And after that run the program.
Torben Holk : It's updating!
Apurva : Okay, that's great to hear.
Torben Holk : It wants me to restart the system. Will I be able to et to you again?
Torben Holk : Or will this info be saved for the next guy, should it not work?
Apurva : after you reboot the computer the driver will get installed.
Torben Holk : And is there a reference number I can use?
Apurva : Yes, it will work.
Apurva : Yes, you can save the conversation too.
Apurva : The session id for this chat is 481528.
Apurva : Is there anything else I can assist you with?
Torben Holk : Thank you for your help and your time! Hopefully it works!
Torben Holk : Have a good day!
Apurva : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:
Chat support is available 24 hrs a day, 7 days a week.
Apurva : Thank you for contacting HP Total care and giving us an opportunity to serve you. It's been a pleasure assisting you.
Apurva : Thank you so much for your time and patience, do have a good night for yourself.
04-02-2009 09:09 PM
Please note line number 12 (counting from the bottom and up - Apurvo "Yes, it will work!"
Needless to say - I STILL DON'T HAVE ANY SOUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
04-06-2009 05:48 PM - last edited on 04-07-2009 06:56 AM by WendyM
And to make HP look worse...
I spent another hour (1:17:08) with "William" (who actually spoke perfect US English) trying to test my PC left 'n right, but again - to no avail. He finally agreed with me, that there's got to be somethig wrong with the onboard sound. He gave me SO ticket # and told me to call it in, so HP can have it shipped. When I called the #, they refused, telling me they need to test it a little more, before accepting it. <text deleted> Sorry HP (not really), but at least I'm still not cussing on this site!
So all in all I've had this problem since June '08. Been in hours of chat sessions. Spent hours on the phone. And STILL htey won't accept they may have a bad part in my PC. By now I'm thinking they're just trying to draw out time, so my warranty expires (already been asked twice if I'd like to buy an extended waranty!). Hewlett/Packard/Compaq is a joke!!!! I will never again buy as much as copi paper with yourname on it! You should be ashamed of your lousy customer service!!!!!!!
Gotta go; running to Sam's Club to get my money back! Good luck to everybody else with a problem like mine!
04-08-2009 04:18 PM
Ok so based the steps done and screenshots provided the sound ports/jacks in the back for the onboard sound appear to be bad because when u normally plug in the green audio out cable it should says Speakers working under the Playback Devices.
I had this problem before as well even after Running a Recovery and reinstalling Windows and spending hours on it.
I came to the conclusion that the onboard sound simply isn't working.
It won't allow you to select Speakers as the default playback device because it says not working/not plugged in even though they are.
So as much as I hate to say you should get a replacement pc or unless you wanna buy a pci or pci-e x1 sound card to use instead.
Or if it's under warranty HP should take the computer and replace the motherboard and this way u have a brand new motherboard with a sound card that should be working.
04-09-2009 09:56 AM
Pretty much what I'm doing. HP actually called me this morning and offered me to fix the PC (they might actually have realized I had given up on their shotty customer service). Whe I OK'd it, they changed AGAIN, saying they wanted to do some more over-the-phone tests. I told them to shove it! Told them, if we hang up without them acknowledging a pickup, I was completely done with them. Once again they admitted the MOBO's most likely bad. They're FINALLY picking up the PC.
STILL...I've learned my lesson: I will never buy another HPproduct again!