CANNOT PLAY OR IMPORT CD'S - HP Touchsmart IQ504 -

[DBsHP]

I'm trying to import cd's into itunes.  When I insert the cd, it will load the cd title and tracks, but won't play OR import them.  The sympotoms change a little as well.  I was able to hear audio from a cd through my pc for a few seconds before it froze.  This only happened once.  Normally it just sits on the 1st track "loading".  If left for an hour or so, it will respond with "Errror occurred while converting the file ' Example 1 '   The required disck cannot be found"

I thought it was Itunes and I uninsatlled and reinstalled it several times but I am also unable to hear the cd/dvd when played through " My Computer" and going to the drive.  It loads tiltle and tracks, but doesn't play. 

I've tried multiple cd's.  And several "Real player"s or Quicktime etc.  The audio works fine as far as websites goes.  Youtube etc.

Any help is greatly appreciated

[RasterBlaster]

To me, it sounds like the drive is simply having problems reading the disc - that is, it can load the table information, but eventually lose the audio stream (in whatever application you are streaming into... iTunes, Media pLayer, etc...).

Try another audio disc that does not have scratches. Try the discs that don't work in another computer.

Some drives read CDs better than others.

[DBsHP]

Thanks for the reply.  I have tried several brand new factory cd's and dvd's with no luck.

[RasterBlaster]

You should have a program called "Hardware Diagnostic Tools". Click Start, PC Help & Tools.

You can use this software to test your drive.