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fredo008
Posts: 2
Member Since: ‎12-24-2011
Message 1 of 4 (1,140 Views)

HP Touchsmart audio problem

I have a HP Touchsmart 610 series with Windows 7 Ultimate 64 bit.  Whenever I boot up the computer, the volume always reverts to high.  (The slide bar is always at the top of the scale)  For no apparent reason, during almost every use, the volume slide bar will not lower the sound.  When attempting to drag it down, it slides right back up to full volume.  When this happens, the volume controls on the keyboard also do not work, nor does the mute button.  Tech support could not solve this problem and they wanted me to reformat the hard drive.  I really hope that there's another solution without going that drastic. On occasion the volume controls do work, but there is no rhyme or reason when it works or doesn't.

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erico
Posts: 26,916
Member Since: ‎01-07-2009
Message 2 of 4 (1,135 Views)

Re: HP Touchsmart audio problem

Welcome to the HP Forum! :smileyhappy:


fredo008 wrote:

I have a HP Touchsmart 610 series with Windows 7 Ultimate 64 bit.  Whenever I boot up the computer, the volume always reverts to high.  (The slide bar is always at the top of the scale)  For no apparent reason, during almost every use, the volume slide bar will not lower the sound.  When attempting to drag it down, it slides right back up to full volume.  When this happens, the volume controls on the keyboard also do not work, nor does the mute button.  Tech support could not solve this problem and they wanted me to reformat the hard drive.  I really hope that there's another solution without going that drastic. On occasion the volume controls do work, but there is no rhyme or reason when it works or doesn't.


In Control Panel >double-click on Sound > select the Playback tab > then  select Properties to invoke the Speakers Properties window


sound.png

 

In the Levels tab > Speakers you should be able to set the default volume.

 

Kind regards,
erico

****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
fredo008
Posts: 2
Member Since: ‎12-24-2011
Message 3 of 4 (1,125 Views)

Re: HP Touchsmart audio problem

I tried everything suggested but the sound bar keeps sliding back to full volume.  If I reboot, it will be fine for a short time, then the same thing happens.  This is really wierd.

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Colboy
Posts: 1
Member Since: ‎02-13-2012
Message 4 of 4 (1,034 Views)

Re: HP Touchsmart audio problem

Hi

 

Did you ever resolve your issue?  I've got the same problem.

 

Cheers

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