Lost Sound (1719 Views)
Reply
Honor Student
dpope
Posts: 2
Registered: ‎01-15-2011
Message 1 of 4 (1,719 Views)
Accepted Solution

Lost Sound

I acquired an HP Pavilion a1710n desk top computer running Windows Vista service pack 2.  It has no sound. 

I tried uninstalling the audio driver & reinstalling without success.  I have also restore the computer back to the factory defaults and there is still no sound.  The driver is:

 

Realtek High Definition Audio

Version 6.0.1.6278

Dated 12/30/2010

                

 If I open the speaker icon in the task tray when playing the Windows media player can see the equalizer showing activity but there is no sound.

I opened the case and it appears there is no separate sound card. 

My question is, has anyone had this issue and how did you resolve it?

If there is no solution, could I add a sound card if the existing sound is intergrated into the motherboard?

Master's Graduate
KiranTalluri
Posts: 317
Registered: ‎03-15-2010
Message 2 of 4 (1,701 Views)

Re: Lost Sound

Hi,

 

Yes, as per your PC specs:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00835807

 

It is was shipped with Onboard HD Controller from REaltek, if you tried all Steps on the webpage given below:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00833257

 

You may have to purchase PCI sound Card that can be installed in following Procedure>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00593575&tmp_task=useCategory&lc=en&dlc=en&cc=u...

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01050076

Thank You.
Kiran Talluri

Say thanks by clicking the "Kudos! Star" which is on the left.
Make it easier for other people to find solutions, by marking my answer "Accept as Solution" if it solves your issue
Honor Student
dpope
Posts: 2
Registered: ‎01-15-2011
Message 3 of 4 (1,613 Views)

Re: Lost Sound

Kiran Talluri, thanks for the help.  I ended up installing a new sound card.  Thanks again!!

Student
K7EG
Posts: 1
Registered: ‎04-03-2012
Message 4 of 4 (1,054 Views)

Re: Lost Sound

I lost laptop audio.  Speaker has red X.  I was cleaning up apps and must have killed something.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation