07-20-2010 11:17 AM
I have no sound on my HP Pavilion Slimline s7520n PC. It uses Realtek AC97 Audio. This sound card is on the Motherboard.
I did all the troubleshooting steps and it says everything is working properly. Nothing is muted.
I have tried updating the driver but it says I am using the most updated driver already. So that did not fix the sound.
I tried plugging in headphones to see if there was sound that way and there is not.
I noticed the sound was not working after a Microsoft Update but can't say for sure that it caused the problem or if it just happened about that same time.
I tried asking Microsoft Support for help and they sent me a link to download a driver. It did not fix the sound and they suggested I re-install WinXP I have not done that yet because I really did not want to loose all my data if I don't have to. If it is the sound card gone bad I would be doing that for nothing. I am in the process of saving all my music and photos to CDs just in case I have to reinstall XP.
Someone suggested just installing a new sound card and assuming the Slimline has a open slot in it
I would need instructions on installing a new sound card.
Anyone else had this problem or have other suggestions on fixing the sound? Thanks for any help.
07-20-2010 06:27 PM - edited 07-20-2010 06:32 PM
Go to the Control Panel --> Sounds and then right mouse click on Playback and make sure you don't have a disabled device. Do the same for Recordings. Do the speakers under the Playback tab have a green check mark?
The other thing to check is to go into Device Manager and make sure that there are not any yellow exclamation points for yellow question marks. A red X on the Sound device is also not good. Click on the Sound device and then right mouse click (properties) on each sound device and see if all are working.
Lastly, since you have the Sound driver downloaded, you could try uninstalling the sound driver and then reinstalled it.
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