Problem with HP Premium Digital Headset (XA490AA) [ Edited ]

[Malcharion]

Hi, I very recently bought (a week back) a HP Premium Digital Headset (XA490AA), and it seemed to work perfectly and had great sound, but it had one issue. The right-side of the headset, for no reason, will stop working then start working. For example, I'll use my computer for maybe a few hours to a full day, and then, the right side will stop working. Then somehow, it magically starts working.

I remember on the first day I bought it, there was a bit of a balance problem. For some reason, the sound kept shifting all the way to the right side, leaving the left side soft.

I've plugged it into different USB ports, but the problem persists.

I've search online and it seems I'm the only one with this problem so far, and I'd rather avoid going back to where I bought it if I can fix the problem.

I had a Logitech USB Headset before this, and it worked fine.

I'm using Windows 7 x64, on a HP Pavilion Slimline.

[old_geekster · Accepted solution]

Malcharion, welcome to the forum.

You did a great job of explaining your problem!  However, my research proved to be fruitless, also.  I guess you are alone in this one.   What this tells me is there must be a problem with the headset.  If it was one of the USB 2.0 ports, they would work in one of the others.  If it was a problem with the OS, no doubt someone else would be having some type of problem; maybe not the same as yours.

You stated that you don't want to return them to the dealer, but this may be your only choice.  If a new pair does the same thing, you will know that the problem is in your system.  Please let us know if you get a new pair and how they work.  Just use this thread.

[Malcharion]

After another week, I realised the problem was connected with the mic. I noticed by playing around with it, that the sound from one speaker would go off. I had to push it all the way up and down.

My friends told me once that I was breaking off slightly while using Skype (problem went away when I re-adjusted it), so I guess I have a slightly faulty mic.

Sound quality has been great since, and I decided I didn't need to go back to buy another pair.

@old_geekster: Thanks for putting in the effort to reply and help me out =P. Hopefully people with the same problem will find this thread.

[kloaf11]

helped me alot and let me realize to try what you said was your problem and mine that i just bought had the same problem