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MattB20
Posts: 4
Member Since: ‎11-04-2010
Message 1 of 8 (6,088 Views)
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Sound Won't Work

hi, im hoping someone can help me, ive got a Compaq evo D310 and no matter what i do with my computer the sound just won't work, my speakers work perfectly with an other device i plug into them but when i plug them into my computer no sound will come out, i have downloaded the drivers from the HP site but when i try to install them but just before it finshes installing on the soundmax screen a dialogue box pops up saying "driver not found! please reboot and try again", obviously i have tried this several times but with no different outcome

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DavidPK
Posts: 33,684
Member Since: ‎09-24-2010
Message 2 of 8 (6,081 Views)

Re: Sound Won't Work

Hi,

 

From the Control Panel, open Device Manager, click the Sound Video and Game Controllers tree.  Could you post back what devices are listed here and whether any of them have a warning icon next to them.

 

Best wishes,

 

DP-K

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Honor Student
MattB20
Posts: 4
Member Since: ‎11-04-2010
Message 3 of 8 (6,079 Views)

Re: Sound Won't Work

Audio codecs

Legacy Audio Drivers

Media Control Devices

Standard Game Port

USB Audio Device

Video Codecs

thats all of them and none have any warning icons, just the little speaker icon thae same as the volume

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DavidPK
Posts: 33,684
Member Since: ‎09-24-2010
Message 4 of 8 (6,077 Views)

Re: Sound Won't Work

Hi,

 

Which operating system do you have installed, is it Windows XP?

 

DP-K

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Honor Student
MattB20
Posts: 4
Member Since: ‎11-04-2010
Message 5 of 8 (6,074 Views)

Re: Sound Won't Work

yeah its on XP Professional

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DavidPK
Posts: 33,684
Member Since: ‎09-24-2010
Message 6 of 8 (6,067 Views)

Re: Sound Won't Work

Hi,

 

Try running the automated fixit from Microsoft.  It's about half way down the page on the link below.

 

http://support.microsoft.com/kb/307918

 

Let me know how it goes.

 

Best wishes,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
MattB20
Posts: 4
Member Since: ‎11-04-2010
Message 7 of 8 (6,047 Views)

Re: Sound Won't Work

it worked fine

thanks

matty

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DavidPK
Posts: 33,684
Member Since: ‎09-24-2010
Message 8 of 8 (6,044 Views)

Re: Sound Won't Work

Hi matty,

 

You're welcome, glad it's up and running.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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