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Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 1 of 15 (8,095 Views)
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no sound in Compaq dc5100 with XP Pro after system install

Hello

I got ahold of a Compaq DC5100 SFF desktop and installed a fresh copy of XP Pro using the key provided.  I was able to retrieve all drivers except for the multimedia audio controller.  I searched and searched for hours with no luck.  Any suggestion on how to get the sound to work?  I dont have the original install disk.  XP Pro loaded with service pack 3

 

Thanks for any help

Kevin

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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 2 of 15 (8,093 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

[ Edited ]

Kevin,

 

Did you look here for drivers?

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Intern
Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 3 of 15 (8,084 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Thanks for the response...

Yes I looked and tried there..  I updated the BIOS and checked the multimedia software.  That did not seem to apply..so which do I choose?

 

Thanks so much for the help and quick response

 

Kevin

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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 4 of 15 (8,077 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Do you see any yellow exclamanation points or yellow question marks in Device Manager?

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Intern
Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 5 of 15 (8,076 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

yes,,, Exclamation point next to the multimedia audio controller.  I believe that there was a question mark first then I loaded the Realtek A97 audio drivers.  The drivers did not seem to load right now I have the exclamation point.

 

Thanks for any help

 

Kevin

Provost
Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 6 of 15 (8,072 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Try this Intel utility update then go to audio device and uninstall the driver and reboot.

 

  1. Intel Driver Update Utility  Intel Driver Update Utility

After you reboot then go back into Device Manager and find your audio drive and right mouse click then update driver and now search for driver on the network.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Intern
Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 7 of 15 (8,071 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Thanks and I will try tomorrow and post the results

 

Thanks for the quick help

 

Kevin

Intern
Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 8 of 15 (8,021 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Big Dave

I ran the utility and it did not detect a device or driver.  It said that the device is unknown or unsupported.  I uninstalled the device and rebooted.  Found the multimedia audio controller and asked to search for Realtek A97 drivers.  found drivers and installed them with a warning saying the drivers are not verified(?) I believe but installed anyway.  System rebooted to the same thing...found device..asked to find Realtek drivers..etc.  I am stummped.  Could the device be bad on the board?

 

Thanks for any guideance

 

Kevin

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Big_Dave
Posts: 20,034
Member Since: ‎07-17-2009
Message 9 of 15 (8,019 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Kevin,

 

Did you try www.realtek.com for the latest XP audio driver?

 

 

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Intern
Bugly
Posts: 58
Member Since: ‎11-11-2009
Message 10 of 15 (8,016 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Big Dave

Yes..this is where I got the drivers originally.  I get the warning that the publisher cannot be verified but continued anyway.  Im trying again.

 

Kevin

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